Multicurrency Payments Company Breaks Down Data Silos Across Risk Teams
A single integrated platform with customized workspaces for Fraud, Credit Risk, and Compliance teams increases efficiency, accuracy, and risk posture for this global payment processor.
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Global Financial Services and Payment Processing Company
This Ireland-based financial services company specializes in multicurrency payments, credit card processing, hospitality and retail software, and VAT refund management for tourists. Operating in 64 markets across 5 continents with over 2,500 employees worldwide, they serve overseas visitors, international retail groups, hotels, and banks as one of the largest tax refund providers globally.
- Operates across 64 markets on 5 continents.
- Services 800,000 merchants across multiple industries.
- Processes millions in credit card, multicurrency, and tax payments daily.
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Drowning in Thousands of Daily Alerts
The company processes transactions for merchants worldwide, each with their own level of risk and required compliance checks. Fraud, Compliance, and Credit Risk teams were making critical decisions about these merchants, leveraging the same merchant data but operating in disconnected systems. Fraud needed to monitor both AML and fraud alerts, but lacked a unified context. Compliance operated separately, and Credit Risk used yet another tool.
Disconnected workspaces made it nearly impossible to build complete merchant risk profiles, especially when team decisions conflicted, or handoffs between systems caused delays. This created dangerous blind spots that adversarial merchants could exploit, resulting in potential losses or regulatory fines. The processor needed a solution optimized for each team’s tasks, while also providing a holistic view of the merchant across teams for better decision-making.
Unified Platform with Team-Specific Workspaces
A single integrated platform with customized workspaces enabled each team to work independently while maintaining shared context across all risk functions.
Enhanced Audit Trails
All department decisions are documented and attached to merchant entities within the system, providing comprehensive audit trails and cross-functional reporting. Leadership can track how risk signals interact and demonstrate regulatory compliance with complete documentation.
Entity-Level Risk Intelligence
The platform provides complete entity-level views that aggregate all risk signals (fraud alerts, compliance screening, and credit decisions) into unified merchant profiles. This reveals patterns that individual teams working in silos could never detect.
Shared Data Layer
All teams now leverage the same merchant and transaction data within a single platform, ensuring everyone works from consistent, up-to-date information. This eliminated context gaps that had previously led to misaligned decisions.
Dedicated Team Workspaces
Multiple workspaces were created within the unified platform, allowing Financial Crime, Compliance, and Credit Risk to maintain their own alert queues, rules, and workflows. Each team gained autonomy to manage distinct priorities while working from the same data foundation.
Connected Risk Intelligence
The integrated platform transformed how risk teams collaborate and make decisions, bringing connected intelligence across global operations.
Moving to unified workspaces transformed how our teams work together. Before, Fraud, Compliance, and Credit Risk were making decisions in the dark. Now we have complete visibility while maintaining the specialized workflows each team needs. Handoffs are seamless, reporting is comprehensive, and we're catching risks we would have missed before.
Head of Financial Crime
End-to-End Platform Eliminating Data Disconnection
Building on previous success and satisfaction with FraudNet’s risk monitoring solutions, the company continued to trust the platform to solve its next challenge: eliminating data silos across risk functions.
Connected Risk Intelligence
Connected Risk Intelligence
The integrated platform transformed how risk teams collaborate and make decisions, bringing connected intelligence across global operations.
The integrated platform transformed how risk teams collaborate and make decisions, bringing connected intelligence across global operations.
85%
improvement in team efficiency
100%
shared context across all departments.
3
risk teams unified on a single platform.
End-to-End Platform Eliminating Data Disconnection
Building on previous success and satisfaction with FraudNet’s risk monitoring solutions, the company continued to trust the platform to solve its next challenge: eliminating data silos across risk functions.
