Strategies to Reduce Chargeback Rates for P2P Payment Companies

Reduce chargebacks with AI-powered fraud detection, clear policies, and strong customer support for seamless P2P transactions.

Are These Fraud Threats Draining Your P2P Platform's Resources?

Protect your platform and resources by addressing key fraud threats that can lead to chargebacks and operational challenges.

Account Takeovers (ATO)

Stolen credentials or SIM swaps let fraudsters seize user wallets, drain balances, and trigger costly chargebacks in seconds.

Synthetic Identity Fraud

Criminals blend real and fake data to open P2P accounts, move illicit funds, and leave providers liable for disputed transfers.

Social Engineering Scams

Victims are duped into sending money to impostors, then file disputes when they realize the deception, spiking chargeback ratios.

Money Muling Networks

Fraud rings recruit users to relay stolen funds through multiple P2P wallets, obscuring trails and inflating reversal costs.

Secure Transactions with FraudNet's Advanced Solutions

Safeguard your P2P platform, minimize losses, and enhance user trust with FraudNet's proactive solutions.

AI-Native Fraud Screening

Score every transaction in real time; block risky P2P transfers.

Clear Payment Descriptors

Label transfers plainly so users instantly recognize legitimate charges.

Transparent Refund Rules

Display concise refund and dispute terms inside the P2P app.

24/7 Proactive Support

Resolve user concerns early to prevent formal chargebacks.

Key Capabilities For Peer-to-Peer (P2P) Payment companies

Real-Time, AI-Native Detection

FraudNet's lightning-fast detection scores P2P transfers instantly, using adaptive models and global intelligence to halt account takeovers, synthetic fraud, and money mule activity. Safeguard your ecosystem by stopping threats before they impact your transactions and user trust.

Unified Risk & Chargeback Console

Experience seamless oversight with our integrated dashboard, combining transaction data, user behavior insights, and dispute management. Empower your team with complete visibility, reducing manual review times by up to 60% and streamlining operations for your P2P payment platform.

Low False-Positive Precision

Leverage dynamic thresholds and consortium data to minimize unnecessary transaction declines. This ensures a seamless user experience while effectively reducing chargeback rates and lowering operational costs, empowering your P2P payment platform to deliver optimal service without compromising security.
Impact & Results

Delivering Results that Matter

We don’t just promise better fraud control—we deliver tangible improvements that protect your business.

97%

Fewer False Positives

Approve more valid transactions confidently.

88%

Fraud Reduction

Experience double-digit reductions in fraud-related chargebacks

60%

Cost Savings

Save time and resources while securing your revenue.

Why FraudNet

Future-Proof Your Fraud & Risk Program

With an integrated platform designed for precision, agility, and impactful results, enabling your team to make smarter decisions, improve operational efficiency, and fuel your business growth.

Customizable & Scalable

No-code rules engine, flexible dashboards, and tailor-made machine learning models that are designed to adapt seamlessly and scale alongside your business.

End-to-End Platform

Unify fraud detection, compliance, and risk management into one powerful solution, saving valuable time and streamlining your operations.

AI Precision You Can Rely On

Reduce false positives, detect and prevent more fraud, and mitigate risk with highly accurate, real-time risk scoring and anomaly detection you can trust.

Real-Time Fraud Intelligence

Leverage advanced analytics, comprehensive reporting, and our Global Anti-Fraud Network to make faster, smarter decisions on the spot.

Testimonials

Real Success From Real Teams

Fraud.net’s flexibility has helped our AfterPay business grow by allowing us to meet our increasingly complex customer and country requirements. Their platform has enabled Arvato to increase our agility and significantly reduce fraud attacks.

Director Risk & Fraud, Arvato

FraudNet's combination of customized machine learning and flexible rules management has been transformative. We've achieved dramatic efficiency gains while maintaining robust fraud protection - a game-changer as we navigate evolving regulatory requirements.

Head of Financial Crime, Countingup

The great usability of Fraud.net is night and day when comparing it to our prior risk prevention platform. Reporting is also faster, more straightforward, and more impactful. With Fraud.net, we can easily visualize and share findings, providing our leadership with a clear understanding of the return-on-investment for our activities in real-time.

Fraud Manager, Global Financial Institution

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FAQs

What is a chargeback in P2P payments?

A chargeback in P2P payments occurs when a sender disputes a transaction, leading the payment platform to reverse the transaction and return funds to the sender. This can happen due to unauthorized transactions, fraud, or dissatisfaction with a service or product. Chargebacks can be costly for P2P platforms, affecting their revenue and reputation, making it crucial to manage and reduce them efficiently.

Why is reducing chargebacks important for P2P platforms?

Reducing chargebacks is essential for P2P platforms as high chargeback rates can result in financial losses, damage to reputation, and even account suspension by payment processors. Chargebacks also incur additional fees and administrative costs. By minimizing chargebacks, platforms can improve customer trust, maintain healthy relationships with financial institutions, and ensure smoother operations.

What are some common causes of chargebacks in P2P transactions?

Common causes of chargebacks in P2P transactions include unauthorized use of accounts, buyer's remorse, dissatisfaction with a service or product, fraudulent activities, or misunderstandings about transaction terms. Addressing these issues requires robust security measures, clear communication, and user education to prevent disputes and protect against fraudulent claims.

How can identity verification help reduce P2P chargebacks?

Identity verification helps reduce P2P chargebacks by ensuring that users are who they claim to be, thus preventing unauthorized access and fraudulent transactions. By implementing strong identity verification measures, such as multi-factor authentication and biometric checks, platforms can reduce the risk of account takeovers and unauthorized transactions, leading to fewer chargebacks.

What role does transaction monitoring play in chargeback reduction?

Transaction monitoring plays a crucial role in chargeback reduction by continuously analyzing transactions for suspicious patterns and behaviors. Advanced monitoring systems can flag potentially fraudulent activities in real-time, allowing platforms to intervene before a chargeback occurs. This proactive approach helps prevent fraud, reduce chargebacks, and improve overall transaction security.

How can user education contribute to lowering chargeback rates?

User education can significantly lower chargeback rates by informing users about safe transaction practices, recognizing phishing attempts, and understanding the consequences of initiating chargebacks. Educated users are less likely to fall victim to scams and more likely to resolve disputes amicably without resorting to chargebacks. By providing resources and guidance, platforms can foster a more informed and responsible user base.