Balancing Fraud & Customer Experience for P2P Payment Companies

Boost customer trust and block fraud with real-time detection and AI-driven risk management, ensuring secure P2P transactions.

Are You Struggling with High Fraud Rates and Damaged Trust?

Safeguard your platform with solutions that reduce fraud, protect customer trust, and prevent costly reimbursements and reputational damage.

High Account Takeover (ATO) Rates

Credential stuffing and phishing give fraudsters control of customer wallets, forcing costly reimbursements and damaging brand trust.

Fraud From Social Engineering

Scams such as romance or fake-invoice schemes trick users into sending money, leaving platforms blamed for poor safeguards.

Real-Time Transaction Exploits

Instant payouts mean fraudulent transfers settle in seconds, leaving almost no window to intervene or recall funds.

Synthetic Identity Fraud

Fraudsters blend real and fictitious data to open P2P accounts, quietly building credit before large cash-outs.

FraudNet: Your Shield Against Evolving P2P Fraud

Safeguard your P2P platform with FraudNet, reducing fraud and boosting user trust effortlessly.

Real-Time Transaction Monitoring

Instant scoring blocks risky P2P transfers before money leaves the wallet.

Behavioral Biometrics

Behavioral signals flag hijacked sessions without slowing genuine users.

Entity Screening & Onboarding

Automated KYC/AML vetting keeps fake accounts out from day one.

Anomaly Detection Engine

Adaptive models surface outlier activity for rapid, targeted review.

Key Capabilities For Peer-to-Peer (P2P) Payment companies

AI-Native Precision

FraudNet leverages cutting-edge AI to instantly identify emerging P2P threats, merging global fraud intelligence with adaptive models. This precision minimizes chargebacks and false positives, ensuring your platform remains secure while maintaining the seamless, immediate transactions your customers demand.

Seamless User Experience

Ensure your P2P platform delivers the seamless transactions your users love, while our high-accuracy scoring system discreetly blocks fraudulent activities. Enhance customer satisfaction with instant, hassle-free payments, all while safeguarding your platform from the evolving landscape of online fraud.

Unified Workflow Automation

Streamline your risk management with our all-in-one console for case management, reporting, and compliance. Reduce investigation time and operating costs, allowing your team to focus on enhancing security and maintaining the seamless experience your P2P payment customers expect.
Impact & Results

Delivering Results that Matter

We don’t just promise better fraud control—we deliver tangible improvements that protect your business.

97%

Fewer False Positives

Approve more valid transactions confidently.

88%

Fraud Reduction

Experience double-digit reductions in fraud-related chargebacks

60%

Cost Savings

Save time and resources while securing your revenue.

Why FraudNet

Future-Proof Your Fraud & Risk Program

With an integrated platform designed for precision, agility, and impactful results, enabling your team to make smarter decisions, improve operational efficiency, and fuel your business growth.

Customizable & Scalable

No-code rules engine, flexible dashboards, and tailor-made machine learning models that are designed to adapt seamlessly and scale alongside your business.

End-to-End Platform

Unify fraud detection, compliance, and risk management into one powerful solution, saving valuable time and streamlining your operations.

AI Precision You Can Rely On

Reduce false positives, detect and prevent more fraud, and mitigate risk with highly accurate, real-time risk scoring and anomaly detection you can trust.

Real-Time Fraud Intelligence

Leverage advanced analytics, comprehensive reporting, and our Global Anti-Fraud Network to make faster, smarter decisions on the spot.

Testimonials

Real Success From Real Teams

Fraud.net’s flexibility has helped our AfterPay business grow by allowing us to meet our increasingly complex customer and country requirements. Their platform has enabled Arvato to increase our agility and significantly reduce fraud attacks.

Director Risk & Fraud, Arvato

FraudNet's combination of customized machine learning and flexible rules management has been transformative. We've achieved dramatic efficiency gains while maintaining robust fraud protection - a game-changer as we navigate evolving regulatory requirements.

Head of Financial Crime, Countingup

The great usability of Fraud.net is night and day when comparing it to our prior risk prevention platform. Reporting is also faster, more straightforward, and more impactful. With Fraud.net, we can easily visualize and share findings, providing our leadership with a clear understanding of the return-on-investment for our activities in real-time.

Fraud Manager, Global Financial Institution

Speak with our Solutions Expert Today

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FAQs

What is P2P fraud and how does it affect customers?

P2P fraud occurs when unauthorized transactions are made through peer-to-peer payment platforms, often resulting in financial loss for the customer. Fraudsters may exploit weak security measures or deceive users into sending money under false pretenses. This affects customers by potentially compromising their financial security and trust in the platform, leading to stress and inconvenience as they attempt to resolve the fraudulent activities and recover lost funds.

How can I recognize signs of P2P fraud?

Signs of P2P fraud include unexpected transaction notifications, unauthorized payments, or requests for personal information from unknown sources. Other indicators may be sudden changes in account activity or receiving messages that urge immediate action, often using fear tactics. It's essential for users to regularly monitor their account activity, be cautious of unsolicited requests, and verify the identity of individuals requesting payments to mitigate the risk of fraud.

What steps should I take if I suspect I've been a victim of P2P fraud?

If you suspect P2P fraud, immediately contact the customer service team of your P2P payment platform to report the issue. Secure your account by changing your passwords and reviewing recent transactions for any unauthorized activity. It's also advisable to notify your bank and monitor your financial statements closely. Consider filing a police report if necessary and stay informed about the platform's fraud policies to understand your rights and possible recourse.

How do P2P payment platforms protect users from fraud?

P2P payment platforms employ various security measures to protect users from fraud, such as encryption, two-factor authentication, and transaction monitoring. They also use machine learning algorithms to detect unusual activity and may offer user education on recognizing fraud attempts. Platforms typically have dedicated support teams to assist users in recovering lost funds and may have insurance policies or guarantees to reimburse customers in certain fraud cases.

What are some best practices to prevent P2P fraud?

To prevent P2P fraud, users should enable security features like two-factor authentication and use unique, strong passwords for their accounts. Avoid sharing personal information or payment details with unverified contacts. Be wary of unsolicited messages or requests and always verify the identity of individuals before sending money. Regularly monitor account activity for any discrepancies and keep software and apps updated to protect against security vulnerabilities.

How can customer service improve the experience of users who encounter P2P fraud?

Customer service can enhance the experience of users facing P2P fraud by providing prompt, empathetic, and clear support throughout the resolution process. Offering accessible communication channels and knowledgeable representatives can help address concerns effectively. Additionally, educating users about fraud prevention and the platform's security measures can empower them to protect themselves better. Transparent policies and updates on case progress can also build trust and reassurance during the recovery process.