Overcoming Fraud Alert Fatigue for Issuers

Reduce alert fatigue, enhance fraud detection accuracy, streamline compliance, and boost customer satisfaction with FraudNet's AI-driven solutions.

Are These Challenges Draining Your Resources and Revenue?

Reduce losses and improve efficiency by addressing common fraud challenges that drain resources and diminish issuer revenue.

Excessive False Positives

Over-sensitive rules cause legitimate authorizations to be declined, angering cardholders, driving call-center traffic, and shrinking interchange revenue. Issuers lose spend to competitors while analysts waste time on non-fraud cases.

Analyst Alert Fatigue

Hundreds of daily red flags overwhelm fraud teams. Important signals get buried, decision speed drops, and genuine threats slip through—raising fraud write-offs and regulatory scrutiny.

Fragmented Data Silos

Fraud, dispute, and AML tools rarely talk to one another. Limited cross-channel insight prevents issuers from spotting linked attacks and forces costly manual reconciliations during investigations.

Rising Compliance Pressure

Keeping pace with PCI DSS v4.0, PSD2 SCA, and network mandates strains budgets. Manual evidence gathering for audits diverts staff from real-time risk monitoring and increases penalty exposure.

Transform Fraud Management with FraudNet Solutions

Unlock efficiency and boost revenue with FraudNet's seamless fraud prevention and compliance solutions for issuers.

FraudNet Unified Data Lake

Merges issuer data for 360° visibility, ending blind spots.

FraudNet Real-Time Scoring

Scores every authorization in ms, slashing issuer false declines.

FraudNet Smart Case Manager

Auto-prioritizes alerts, routing issuer tasks to cut fatigue.

FraudNet Compliance Guard

Automates PCI/PSD2 reports, keeping issuers audit-ready.

Key Capabilities For Issuers

Precision You Can Trust

Our AI-powered models process billions of global signals in real time, cutting false positives by up to 70%. This ensures your cardholders enjoy seamless spending experiences, enhancing customer satisfaction and loyalty while you maintain robust fraud protection.

Alert Workload Cut in Half

Streamline your fraud operations with unified queues and intelligent prioritization. Our system ensures analysts focus on high-risk cases with one-click resolutions, significantly reducing investigation costs and minimizing shrinkage. Elevate efficiency and protect your bottom line with ease.

Compliance Made Effortless

Stay effortlessly compliant with continuous control testing, automated audit trails, and instant rule updates. Ditch the spreadsheets and ensure seamless alignment with PCI, PSD2, and network mandates, freeing your team to focus on proactive risk management and strategic growth initiatives.
Impact & Results

Delivering Results that Matter

We don’t just promise better fraud control—we deliver tangible improvements that protect your business.

97%

Fewer False Positives

Approve more valid transactions confidently.

88%

Fraud Reduction

Experience double-digit reductions in fraud-related chargebacks

60%

Cost Savings

Save time and resources while securing your revenue.

Why FraudNet

Future-Proof Your Fraud & Risk Program

With an integrated platform designed for precision, agility, and impactful results, enabling your team to make smarter decisions, improve operational efficiency, and fuel your business growth.

Customizable & Scalable

No-code rules engine, flexible dashboards, and tailor-made machine learning models that are designed to adapt seamlessly and scale alongside your business.

End-to-End Platform

Unify fraud detection, compliance, and risk management into one powerful solution, saving valuable time and streamlining your operations.

AI Precision You Can Rely On

Reduce false positives, detect and prevent more fraud, and mitigate risk with highly accurate, real-time risk scoring and anomaly detection you can trust.

Real-Time Fraud Intelligence

Leverage advanced analytics, comprehensive reporting, and our Global Anti-Fraud Network to make faster, smarter decisions on the spot.

Testimonials

Real Success From Real Teams

Fraud.net’s flexibility has helped our AfterPay business grow by allowing us to meet our increasingly complex customer and country requirements. Their platform has enabled Arvato to increase our agility and significantly reduce fraud attacks.

Director Risk & Fraud, Arvato

FraudNet's combination of customized machine learning and flexible rules management has been transformative. We've achieved dramatic efficiency gains while maintaining robust fraud protection - a game-changer as we navigate evolving regulatory requirements.

Head of Financial Crime, Countingup

The great usability of Fraud.net is night and day when comparing it to our prior risk prevention platform. Reporting is also faster, more straightforward, and more impactful. With Fraud.net, we can easily visualize and share findings, providing our leadership with a clear understanding of the return-on-investment for our activities in real-time.

Fraud Manager, Global Financial Institution

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FAQs

What is issuer fraud alert fatigue?

Issuer fraud alert fatigue refers to the phenomenon where financial institutions become desensitized to fraud alerts due to their high frequency, leading to slower response times or overlooked alerts. This can occur when fraud detection systems generate too many false positives, overwhelming fraud management teams and potentially allowing genuine fraudulent activities to slip through unnoticed.

What causes issuer fraud alert fatigue?

Issuer fraud alert fatigue is often caused by an overwhelming number of alerts, many of which are false positives generated by fraud detection systems. These systems might not be finely tuned to differentiate between legitimate transactions and fraudulent activities, leading to an excessive number of alerts that can desensitize staff and reduce their responsiveness to genuine threats.

How does fraud alert fatigue impact financial institutions?

Fraud alert fatigue can significantly impact financial institutions by decreasing the efficiency of fraud detection teams, increasing the risk of missed fraudulent activities, and potentially leading to financial losses. Additionally, it may result in customer dissatisfaction if legitimate transactions are mistakenly flagged and declined, causing inconvenience and eroding trust.

What strategies can issuers use to combat fraud alert fatigue?

Issuers can combat fraud alert fatigue by employing advanced machine learning models that better distinguish between legitimate and fraudulent transactions, reducing false positives. Regularly updating and refining algorithms, implementing a tiered alert system, and providing continuous training for fraud detection teams can also help maintain alert effectiveness and improve response times.

What role does technology play in managing fraud alert fatigue?

Technology plays a crucial role in managing fraud alert fatigue by providing tools that enhance the accuracy of fraud detection systems. Machine learning and artificial intelligence can help reduce false positives and improve the precision of alerts. Additionally, technology can automate certain processes, freeing up human resources to focus on complex cases and improving overall fraud management efficiency.

How can data analytics help reduce issuer fraud alert fatigue?

Data analytics can help reduce issuer fraud alert fatigue by providing insights into transaction patterns and customer behavior, enabling more accurate fraud detection. By analyzing historical data, institutions can refine algorithms to decrease false positives and prioritize alerts based on risk levels. This targeted approach allows fraud teams to focus on high-risk alerts, improving response times and reducing overall fatigue.