Is Your Fraud Investigation Process Slowing You Down and Increasing Costs?
Optimize your fraud investigation process to reduce costs and accelerate response times, enhancing efficiency and compliance.
Fragmented Investigation Tools
Issuer fraud teams juggle card network portals, spreadsheets, and legacy case queues, slowing analysts and inflating per-case costs.
Siloed Fraud-to-Dispute Handoffs
Lack of shared workspaces forces issuers to email evidence between fraud and chargeback units, extending Reg E/Reg Z timelines.
Limited, Delayed Data Visibility
Batch files and disconnected core-bank data prevent real-time pattern spotting, allowing mule rings to multiply before action.
Mounting Compliance Exposure
Evolving PCI DSS, PSD2 SCA, and network mandates demand auditable workflows; manual reporting risks penalties and customer refunds.
Streamline Fraud Prevention with Fraudnet's Innovative Solutions
Streamline investigations, reduce costs, and enhance compliance for issuers with Fraudnet's integrated fraud solutions.
Unified Case Dashboard
All alerts, evidence, and tasks in one place
AI-Native Transaction Scoring
Millisecond fraud risk scores for every swipe
Automated Workflow Routing
Rules assign, escalate, and deadline cases
One-Click Compliance Reports
Instant Reg E, PCI, PSD2 audit files
Accelerated Case Resolutions
Experience a 50% reduction in investigation time with our streamlined, data-rich workflows. Empower your analysts to focus on high-risk events, ensuring swift and efficient resolutions. Elevate your fraud prevention strategy and enhance your team's productivity with cutting-edge efficiency.
Enhanced Team Collaboration
Experience seamless collaboration with shared notes, real-time chat, and role-based views. Our platform unites fraud, dispute, and customer-care teams, ensuring everyone stays aligned and informed, reducing miscommunication, and increasing efficiency across departments for a more cohesive fraud management strategy.
Automated Audit Trails
Every action your team takes is meticulously time-stamped and easily exportable, ensuring airtight compliance and drastically cutting audit preparation time by 50%. Simplify your audit processes and focus on what truly matters—protecting your customers and your business.
Impact & Results
Delivering Results that Matter
We don’t just promise better fraud control—we deliver tangible improvements that protect your business.
97%
Fewer False Positives
Approve more valid transactions confidently.
88%
Fraud Reduction
Experience double-digit reductions in fraud-related chargebacks
60%
Cost Savings
Save time and resources while securing your revenue.
Why FraudNet
Future-Proof Your Fraud & Risk Program
With an integrated platform designed for precision, agility, and impactful results, enabling your team to make smarter decisions, improve operational efficiency, and fuel your business growth.
Customizable & Scalable
No-code rules engine, flexible dashboards, and tailor-made machine learning models that are designed to adapt seamlessly and scale alongside your business.
End-to-End Platform
Unify fraud detection, compliance, and risk management into one powerful solution, saving valuable time and streamlining your operations.
AI Precision You Can Rely On
Reduce false positives, detect and prevent more fraud, and mitigate risk with highly accurate, real-time risk scoring and anomaly detection you can trust.
Real-Time Fraud Intelligence
Leverage advanced analytics, comprehensive reporting, and our Global Anti-Fraud Network to make faster, smarter decisions on the spot.
Testimonials
Real Success From Real Teams
Fraud.net’s flexibility has helped our AfterPay business grow by allowing us to meet our increasingly complex customer and country requirements. Their platform has enabled Arvato to increase our agility and significantly reduce fraud attacks.
Director Risk & Fraud, Arvato
FraudNet's combination of customized machine learning and flexible rules management has been transformative. We've achieved dramatic efficiency gains while maintaining robust fraud protection - a game-changer as we navigate evolving regulatory requirements.
Head of Financial Crime, Countingup
The great usability of Fraud.net is night and day when comparing it to our prior risk prevention platform. Reporting is also faster, more straightforward, and more impactful. With Fraud.net, we can easily visualize and share findings, providing our leadership with a clear understanding of the return-on-investment for our activities in real-time.
Fraud Manager, Global Financial Institution
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FAQs
What is issuer fraud case management?
Issuer fraud case management involves the processes and tools used by financial institutions to detect, investigate, and resolve fraudulent activities related to payment cards and banking services. It includes identifying suspicious transactions, analyzing fraud patterns, and taking corrective actions to prevent financial losses and protect customer accounts.
How does machine learning improve fraud detection for issuers?
Machine learning enhances fraud detection by analyzing vast amounts of transaction data to identify patterns and anomalies that may indicate fraudulent behavior. It continuously learns from new data, improving its accuracy over time. This allows issuers to detect and prevent fraud more efficiently by adapting to evolving fraud tactics and reducing false positives, thus minimizing disruptions for genuine customers.
What role do data analytics play in fraud case management?
Data analytics plays a crucial role in fraud case management by enabling issuers to analyze large datasets to identify trends, patterns, and anomalies indicative of fraudulent activity. Through advanced analytics, issuers can prioritize cases based on risk, improve decision-making processes, and allocate resources more effectively. This helps in early detection and prevention of fraud, ultimately safeguarding both the institution and its customers.
How can issuers balance fraud prevention with customer experience?
Issuers can balance fraud prevention with customer experience by implementing advanced fraud detection systems that minimize false positives, ensuring genuine transactions are not unnecessarily blocked. Providing real-time alerts, seamless authentication methods, and clear communication channels can enhance customer trust and satisfaction. Additionally, educating customers about fraud prevention and enabling them to easily report suspicious activity helps maintain a positive experience while securing their accounts.
What are the common challenges in issuer fraud case management?
Common challenges in issuer fraud case management include keeping up with evolving fraud tactics, managing high volumes of alerts, reducing false positives, and ensuring timely investigation and resolution of fraud cases. Additionally, maintaining a balance between stringent security measures and a seamless customer experience, as well as integrating new technologies and data sources, can be complex and require ongoing adaptation.
How do regulatory requirements impact issuer fraud case management?
Regulatory requirements impact issuer fraud case management by mandating compliance with standards and practices designed to protect consumer data and prevent financial crimes. Issuers must implement robust fraud detection and prevention measures, maintain detailed records for audits, and report suspicious activities to regulatory bodies. Compliance ensures the institution's integrity and helps build customer trust but may require significant investment in technology and resources to meet these obligations effectively.