Are Your Issuers Struggling with These Common Fraud and Compliance Challenges?
Protect your brand and revenue by addressing fraud and compliance challenges head-on, minimizing losses, and enhancing customer trust.
Account Takeovers (ATO)
Phishing, credential stuffing, and SIM swaps let fraudsters seize cardholder logins, reroute OTPs, and transact freely—leaving issuers with chargebacks, brand damage, and higher call-center volumes.
Synthetic Identity Fraud
Criminals stitch real and fake data to create new personas, pass credit checks, run up balances, then disappear. Issuers absorb uncollectible losses and distorted portfolio risk models.
False Declines
Over-aggressive rule sets reject legitimate spend, frustrating cardholders, driving them to competitive products, and shrinking interchange revenue for issuers.
Rising Compliance Pressure
Multiple mandates—PSD2 SCA, AML, CFPB error resolution—demand fast, auditable controls. Manual processes expose issuers to fines and reputational harm.
FraudNet Solutions: Stop Fraud Instantly, Protect Cardholders
FraudNet empowers issuers to swiftly combat fraud, safeguard revenue, and meet compliance demands effortlessly.
Entity Screening & Onboarding
Real-time checks stop risky applicants before cards are issued.
Transaction Monitoring
Millisecond scoring blocks suspicious spend before authorization.
Synthetic ID Detection
AI links data signals to expose fabricated or patched identities.
Account Takeover Prevention
Behavior biometrics flag abnormal logins, halting ATO in seconds.
AI-Native Real-Time Protection
FraudNet's AI-driven technology processes billions of data points in milliseconds, identifying anomalies before approval. This ensures fraud is halted without disrupting genuine cardholders, enabling issuers to maintain seamless customer experiences while effectively safeguarding against threats.
Unified Case & Data Hub
Streamline your fraud investigations with a unified dashboard that integrates transaction, device, and identity data. Automate analyst workflows and access audit-ready trails, reducing investigation time by up to 70%, enhancing efficiency, and safeguarding your reputation against fraud.
Lower False Positives, Happier Customers
Enhance your cardholder experience with our adaptive scoring system. Reduce false declines and maintain smooth transaction flows, ensuring legitimate spend isn't interrupted. Protect your interchange revenue and foster stronger customer loyalty, keeping your brand ahead in a competitive market.
Impact & Results
Delivering Results that Matter
We don’t just promise better fraud control—we deliver tangible improvements that protect your business.
97%
Fewer False Positives
Approve more valid transactions confidently.
88%
Fraud Reduction
Experience double-digit reductions in fraud-related chargebacks
60%
Cost Savings
Save time and resources while securing your revenue.
Why FraudNet
Future-Proof Your Fraud & Risk Program
With an integrated platform designed for precision, agility, and impactful results, enabling your team to make smarter decisions, improve operational efficiency, and fuel your business growth.
Customizable & Scalable
No-code rules engine, flexible dashboards, and tailor-made machine learning models that are designed to adapt seamlessly and scale alongside your business.
End-to-End Platform
Unify fraud detection, compliance, and risk management into one powerful solution, saving valuable time and streamlining your operations.
AI Precision You Can Rely On
Reduce false positives, detect and prevent more fraud, and mitigate risk with highly accurate, real-time risk scoring and anomaly detection you can trust.
Real-Time Fraud Intelligence
Leverage advanced analytics, comprehensive reporting, and our Global Anti-Fraud Network to make faster, smarter decisions on the spot.
Testimonials
Real Success From Real Teams
Fraud.net’s flexibility has helped our AfterPay business grow by allowing us to meet our increasingly complex customer and country requirements. Their platform has enabled Arvato to increase our agility and significantly reduce fraud attacks.
Director Risk & Fraud, Arvato
FraudNet's combination of customized machine learning and flexible rules management has been transformative. We've achieved dramatic efficiency gains while maintaining robust fraud protection - a game-changer as we navigate evolving regulatory requirements.
Head of Financial Crime, Countingup
The great usability of Fraud.net is night and day when comparing it to our prior risk prevention platform. Reporting is also faster, more straightforward, and more impactful. With Fraud.net, we can easily visualize and share findings, providing our leadership with a clear understanding of the return-on-investment for our activities in real-time.
Fraud Manager, Global Financial Institution
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FAQs
What is issuer fraud and how does it affect customers?
Issuer fraud involves unauthorized transactions or activities that occur through a financial institution, like a bank or credit card issuer, impacting customers by potentially leading to unauthorized charges, compromised personal information, and financial losses. Customers may experience stress and inconvenience as they work to resolve these issues and restore their accounts to normal.
How can customers report suspected fraud to their issuer?
Customers can report suspected fraud by contacting their issuer's customer service number, often found on the back of their card or on the issuer's website. Many issuers also offer online and mobile app options to report fraud. It's important for customers to act quickly to minimize potential damage, providing any relevant details about the suspicious transactions.
What steps do issuers take to investigate fraud claims?
Issuers typically begin by freezing the affected account to prevent further unauthorized transactions. They then gather information from the customer and analyze transaction details to identify patterns of fraudulent activity. Depending on their findings, they may work with law enforcement or other financial institutions to trace the fraud and may issue a new card or account number to the customer.
How long does it usually take for issuers to resolve a fraud claim?
The time to resolve a fraud claim can vary, but issuers often aim to resolve cases within 30 to 90 days. The complexity of the case, the amount of evidence available, and cooperation from other parties can affect this timeline. During this period, issuers may provide temporary credits to the customer’s account while the investigation is ongoing.
What measures can customers take to protect themselves from issuer fraud?
Customers can protect themselves by regularly monitoring account statements and transaction alerts, using strong and unique passwords for online banking, and enabling two-factor authentication where possible. Additionally, they should be cautious about sharing personal information and be aware of phishing scams. Keeping software and apps updated and using secure networks are also crucial steps.
What are the common signs that an account might have been compromised?
Common signs of a compromised account include unexpected charges or withdrawals, receiving alerts for transactions not made by the customer, changes to account details without authorization, and being unable to log into the account. If any of these signs are noticed, customers should immediately contact their issuer to investigate potential fraud.