Are Fragmented Oversight and Manual Processes Exposing Your PSP to Unseen Risks?
Streamline merchant management and reduce risk exposure with integrated oversight and automated processes for proactive issue detection.
Fragmented Merchant Oversight
With thousands of merchants, PSPs juggle multiple data sources and teams, making it hard to spot problem sellers early and opening the door to hidden chargeback risk.
Chargeback Exposure
Excessive disputes push PSP‐level ratios above card-network thresholds, triggering fines, fund holds, and reputational damage that can jeopardize key acquiring partnerships.
Manual KYB Risk Assessments
Spreadsheet-driven onboarding slows growth, overlooks shell companies, and leaves PSPs liable when high-risk merchants drive spikes in fraud or chargebacks.
Insufficient Real-Time Risk Visibility
Lagging reports reveal issues after the fact; without live alerts, PSPs can’t intervene before fraudulent traffic or refund abuse inflates dispute counts.
Enhance Merchant Oversight with FraudNet's Advanced Solutions
Streamline oversight and minimize risks, enhancing security and efficiency for Payment Service Providers.
Policy Monitoring
Auto-enforces chargeback and refund limits per merchant
Transaction Monitoring
Scores each CNP or CP payment in milliseconds
KYB Screening
Layers identity, ownership, and behavior checks at onboarding
Risk Tiering & Scoring
Ranks merchants so teams focus on high-risk accounts first
Unified, AI-Native Dashboard
FraudNet's AI-powered dashboard centralizes all your merchant data and live alerts, giving Payment Service Providers a comprehensive view to efficiently track chargeback ratios, spot transaction anomalies, and assess merchant risk—all in one seamless, intuitive platform. Stay ahead with real-time insights.
Millisecond Decisioning
Instantly assess each transaction before it's authorized with our real-time models, effectively blocking fraudulent card-not-present (CNP) traffic that typically leads to costly chargebacks. Stay ahead of potential risks and safeguard your business from escalating disputes and financial setbacks.
Dynamic Merchant Risk Scores
Stay ahead of fraud with continuously updated risk scores based on historical trends and live signals. Instantly implement automated holds, adjust reserves, or tighten rules for merchants showing risky behavior, protecting your business from chargeback spikes and financial loss.
Impact & Results
Delivering Results that Matter
We don’t just promise better fraud control—we deliver tangible improvements that protect your business.
97%
Fewer False Positives
Approve more valid transactions confidently.
88%
Fraud Reduction
Experience double-digit reductions in fraud-related chargebacks
60%
Cost Savings
Save time and resources while securing your revenue.
Why FraudNet
Future-Proof Your Fraud & Risk Program
With an integrated platform designed for precision, agility, and impactful results, enabling your team to make smarter decisions, improve operational efficiency, and fuel your business growth.
Customizable & Scalable
No-code rules engine, flexible dashboards, and tailor-made machine learning models that are designed to adapt seamlessly and scale alongside your business.
End-to-End Platform
Unify fraud detection, compliance, and risk management into one powerful solution, saving valuable time and streamlining your operations.
AI Precision You Can Rely On
Reduce false positives, detect and prevent more fraud, and mitigate risk with highly accurate, real-time risk scoring and anomaly detection you can trust.
Real-Time Fraud Intelligence
Leverage advanced analytics, comprehensive reporting, and our Global Anti-Fraud Network to make faster, smarter decisions on the spot.
Testimonials
Real Success From Real Teams
Fraud.net’s flexibility has helped our AfterPay business grow by allowing us to meet our increasingly complex customer and country requirements. Their platform has enabled Arvato to increase our agility and significantly reduce fraud attacks.
Director Risk & Fraud, Arvato
FraudNet's combination of customized machine learning and flexible rules management has been transformative. We've achieved dramatic efficiency gains while maintaining robust fraud protection - a game-changer as we navigate evolving regulatory requirements.
Head of Financial Crime, Countingup
The great usability of Fraud.net is night and day when comparing it to our prior risk prevention platform. Reporting is also faster, more straightforward, and more impactful. With Fraud.net, we can easily visualize and share findings, providing our leadership with a clear understanding of the return-on-investment for our activities in real-time.
Fraud Manager, Global Financial Institution
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FAQs
What is a chargeback in the context of PSPs?
A chargeback is a transaction reversal initiated by a cardholder's bank, often due to disputes over unauthorized charges, product issues, or service dissatisfaction. For Payment Service Providers (PSPs), managing chargebacks is crucial as they can lead to financial losses, increased processing costs, and potential reputational damage. Effectively reducing chargebacks involves implementing robust fraud detection systems, clear communication with merchants, and maintaining transparent transaction documentation.
How can PSPs reduce chargeback rates?
PSPs can reduce chargeback rates by implementing multi-layered fraud detection systems, ensuring merchants have clear refund and return policies, and providing comprehensive transaction documentation. Educating merchants on best practices for customer service and transaction management can also help. Additionally, PSPs should encourage merchants to use tools like Address Verification Service (AVS) and Card Verification Value (CVV) checks to verify cardholder information and reduce fraudulent transactions.
Why is chargeback reduction important for PSPs?
Chargeback reduction is crucial for PSPs because high chargeback rates can lead to increased fees, potential penalties, and even the termination of merchant accounts by acquiring banks. Furthermore, frequent chargebacks can damage a PSP's reputation, making it harder to attract and retain clients. By minimizing chargebacks, PSPs can improve their operational efficiency, maintain lower costs, and enhance their relationships with both merchants and financial institutions.
What role does customer service play in chargeback reduction?
Customer service plays a significant role in chargeback reduction. Effective communication and prompt resolution of customer complaints can prevent disputes from escalating to chargebacks. By ensuring that merchants provide clear, accessible contact information and have processes in place for handling inquiries and complaints, PSPs can help reduce the likelihood of chargebacks resulting from misunderstandings or unresolved issues. Excellent customer service can enhance customer satisfaction and loyalty, further mitigating chargeback risks.
How do fraud detection tools help in reducing chargebacks?
Fraud detection tools help reduce chargebacks by identifying and preventing fraudulent transactions before they occur. These tools use machine learning algorithms and real-time data analysis to detect patterns indicative of fraud, such as unusual purchase behavior or mismatched billing information. By blocking suspicious transactions and flagging them for further review, fraud detection tools protect merchants and PSPs from financial losses and help maintain low chargeback ratios, ultimately preserving their business integrity.
What are the consequences of high chargeback rates for merchants and PSPs?
High chargeback rates can lead to numerous negative consequences for both merchants and PSPs. Merchants may face increased fees, higher processing costs, and the risk of being placed in chargeback monitoring programs by card networks. For PSPs, these issues translate into strained relationships with acquiring banks and potential reputational damage. If not addressed, persistently high chargeback rates may result in the termination of merchant accounts, loss of revenue, and diminished trust from financial partners and customers.