Automated Fraud Investigation Workflows for Payment Service Providers

Streamline fraud detection and enhance compliance with automated, scalable workflows designed for Payment Service Providers.

Are Fragmented Oversight and Manual Processes Sabotaging Your Payment Security?

Streamline operations and enhance security by unifying data and automating processes, preventing losses and improving fraud detection.

Fragmented Merchant Oversight

PSPs juggle thousands of SMBs across multiple payment rails. Data sits in silos, so abnormal refund spikes or chargeback loops often remain invisible until losses snowball.

Manual, Slow KYB Reviews

Onboarding volume outpaces analyst capacity. Spreadsheet-driven checks miss shell companies, letting bad actors monetize stolen cards before vetting is complete.

Limited Real-Time Risk Visibility

Many PSP teams rely on daily batch files. Without instant insight, fraud rings exploit authorization windows, driving higher interchange claw-backs.

Inefficient Investigation Workflows

Alerts, evidence, and notes live in disconnected tools. Analysts duplicate effort, mis-prioritize cases, and burn time preparing audits for regulators.

Streamline Security with FraudNet's Cutting-Edge Solutions

Streamline oversight and automate processes for enhanced security and efficiency across your payment operations.

Instant Transaction Scoring

AI-native millisecond transaction scoring slashes false positives.

Centralized Case Hub

Unified dashboard auto-prioritizes cases and routes tasks.

Always-On KYB Monitoring

Continuous KYB checks refresh merchant risk with zero manual touch.

One-Click Compliance Reports

Auto-generated audit trails simplify compliance reporting instantly.

Key Capabilities For Payment Service Providers

AI-Native Real-Time Detection

Elevate your payment security with FraudNet, scoring every card-present and CNP transaction in under 300 ms. Harness global consortium data to swiftly block new threats, ensuring seamless commerce for genuine transactions and reducing fraud risks for your business.

Unified Fraud, KYB, and Policy Dashboard

Experience seamless oversight with our unified dashboard that consolidates transaction alerts, merchant profiles, and rule breaches in one view. Streamline your processes, accelerate triage, and reduce investigation time by up to 60%, empowering your team to focus on growth and security.

Scalable Automation With Lower TCO

Our cloud-native orchestration streamlines data intake, evidence gathering, and reporting processes, dramatically cutting down on manual tasks and infrastructure costs. As transaction volumes rise, you seamlessly scale operations, ensuring efficiency and cost-effectiveness for your payment processing needs.
Impact & Results

Delivering Results that Matter

We don’t just promise better fraud control—we deliver tangible improvements that protect your business.

97%

Fewer False Positives

Approve more valid transactions confidently.

88%

Fraud Reduction

Experience double-digit reductions in fraud-related chargebacks

60%

Cost Savings

Save time and resources while securing your revenue.

Why FraudNet

Future-Proof Your Fraud & Risk Program

With an integrated platform designed for precision, agility, and impactful results, enabling your team to make smarter decisions, improve operational efficiency, and fuel your business growth.

Customizable & Scalable

No-code rules engine, flexible dashboards, and tailor-made machine learning models that are designed to adapt seamlessly and scale alongside your business.

End-to-End Platform

Unify fraud detection, compliance, and risk management into one powerful solution, saving valuable time and streamlining your operations.

AI Precision You Can Rely On

Reduce false positives, detect and prevent more fraud, and mitigate risk with highly accurate, real-time risk scoring and anomaly detection you can trust.

Real-Time Fraud Intelligence

Leverage advanced analytics, comprehensive reporting, and our Global Anti-Fraud Network to make faster, smarter decisions on the spot.

Testimonials

Real Success From Real Teams

Fraud.net’s flexibility has helped our AfterPay business grow by allowing us to meet our increasingly complex customer and country requirements. Their platform has enabled Arvato to increase our agility and significantly reduce fraud attacks.

Director Risk & Fraud, Arvato

FraudNet's combination of customized machine learning and flexible rules management has been transformative. We've achieved dramatic efficiency gains while maintaining robust fraud protection - a game-changer as we navigate evolving regulatory requirements.

Head of Financial Crime, Countingup

The great usability of Fraud.net is night and day when comparing it to our prior risk prevention platform. Reporting is also faster, more straightforward, and more impactful. With Fraud.net, we can easily visualize and share findings, providing our leadership with a clear understanding of the return-on-investment for our activities in real-time.

Fraud Manager, Global Financial Institution

Speak with our Solutions Expert Today

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Recognized by Industry Analysts

Related Resources

FAQs

What is the first step in a PSP fraud investigation workflow?

The first step in a PSP fraud investigation workflow typically involves the detection of suspicious activity through automated systems or alerts. These systems analyze transaction patterns and flag anomalies based on predefined criteria. This initial detection is crucial for initiating further investigation and helps in prioritizing cases that require immediate attention to prevent potential financial losses and customer dissatisfaction.

How does machine learning contribute to fraud detection in PSPs?

Machine learning enhances fraud detection by analyzing vast amounts of transaction data to identify patterns and anomalies that may indicate fraudulent activity. It employs algorithms that learn from historical data to predict and flag potential fraud in real-time. This adaptive learning capability allows PSPs to continuously improve their detection accuracy, reduce false positives, and adapt to new fraud tactics, thereby enhancing the overall security of payment systems.

What role do human investigators play in PSP fraud investigations?

Human investigators are crucial in PSP fraud investigations for interpreting complex cases that automated systems cannot resolve. They conduct in-depth analysis of flagged transactions, verify the legitimacy of suspicious activities, and interact with customers for additional information. Their expertise is essential for understanding nuanced fraud patterns, making judgment calls in ambiguous situations, and ensuring that legitimate transactions are not wrongfully blocked, thereby balancing security with customer satisfaction.

Why is data privacy important in PSP fraud investigations?

Data privacy is vital in PSP fraud investigations to protect sensitive customer information and comply with regulations like GDPR. Investigators must ensure that data is handled securely, shared only on a need-to-know basis, and stored in compliance with legal requirements. Maintaining data privacy helps build customer trust, prevents unauthorized access to personal information, and avoids legal penalties. It also ensures that investigations are conducted ethically and transparently, respecting customer rights.

How can PSPs reduce false positives in fraud detection?

PSPs can reduce false positives by continuously refining their fraud detection algorithms and incorporating machine learning models that adapt to new fraud trends. They should also use a multi-layered approach, combining data from various sources to improve accuracy. Regularly updating rule-based systems and incorporating feedback from human investigators can further fine-tune detection criteria. Additionally, engaging in industry collaboration for shared insights and emerging threats can enhance the precision of fraud detection systems.

What are the challenges faced in cross-border PSP fraud investigations?

Cross-border PSP fraud investigations face challenges such as differing legal and regulatory environments, language barriers, and varying data protection laws. These factors can complicate information sharing and collaboration between international entities. Additionally, fraudsters exploit these complexities to conduct sophisticated schemes. To overcome these challenges, PSPs must establish robust international partnerships, ensure compliance with local laws, and leverage global fraud intelligence networks. This collaborative approach helps in effectively addressing cross-border fraud incidents.