Strategies to Reduce Chargeback Rates for Payment Companies

Reduce chargebacks, enhance fraud detection, and improve customer satisfaction with our AI-driven payment solutions.

Are Your Payment Processes Vulnerable to Fraud and Regulatory Challenges?

Enhance security and compliance effortlessly, reducing fraud risks and streamlining regulatory adherence to protect your payment operations.

High Fraud in Card-Not-Present Payments

Instant digital authorizations limit manual review, exposing payment companies to costly CNP fraud that quickly converts into chargebacks and network penalties.

Account Takeovers & Synthetic Identities

Fraudsters hijack user credentials or create fake personas, bypassing standard KYC and driving unauthorized spend that issuers must refund.

Rising Chargeback Volume and Costs

Disputes from fraud, promo abuse, and friendly fraud inflate operational workload, brand risk, and interchange losses for payment providers.

Fragmented Global Regulations

Complying with PSD2, FedNow, UPI, and AML rules requires region-specific workflows—difficult to scale without unified tooling.

FraudNet: Revolutionize Payment Security with Smart Solutions

Enhance security and compliance, reduce fraud risk, and streamline operations with FraudNet’s comprehensive solutions.

Real-Time Transaction Monitoring

Score every authorization in <300ms to block risky CNP traffic.

Automated Entity Screening

Instant KYB/KYC checks meet AML, OFAC, and 5AMLD rules.

AI-Native Risk Decisioning

Adaptive models cut fraud while preserving acceptance rates.

Unified Case Management

One workspace streamlines alerts, evidence, and disputes.

Key Capabilities For Payment companies

Adaptive Fraud Intelligence

FraudNet’s AI-Native models intelligently analyze real-time data, identifying emerging CNP threats before they escalate into costly chargebacks. This proactive fraud detection ensures high security without compromising the smooth checkout experience, safeguarding your revenue and customer trust.

End-to-End Chargeback Workflow

Streamline your chargeback process with our unified console, managing detection, dispute evidence, and recovery seamlessly. Cut investigation time and analyst costs by up to 50%, enhancing efficiency and profitability for your payment operations while minimizing operational burdens.

Regulatory Confidence at Scale

Ensure seamless global expansion with integrated rule libraries and automated audit trails. Stay compliant with PSD2, AML, and card-network mandates effortlessly, reducing regulatory headaches and allowing you to focus on growth and innovation in a complex global market.
Impact & Results

Delivering Results that Matter

We don’t just promise better fraud control—we deliver tangible improvements that protect your business.

97%

Fewer False Positives

Approve more valid transactions confidently.

88%

Fraud Reduction

Experience double-digit reductions in fraud-related chargebacks

60%

Cost Savings

Save time and resources while securing your revenue.

Why FraudNet

Future-Proof Your Fraud & Risk Program

With an integrated platform designed for precision, agility, and impactful results, enabling your team to make smarter decisions, improve operational efficiency, and fuel your business growth.

Customizable & Scalable

No-code rules engine, flexible dashboards, and tailor-made machine learning models that are designed to adapt seamlessly and scale alongside your business.

End-to-End Platform

Unify fraud detection, compliance, and risk management into one powerful solution, saving valuable time and streamlining your operations.

AI Precision You Can Rely On

Reduce false positives, detect and prevent more fraud, and mitigate risk with highly accurate, real-time risk scoring and anomaly detection you can trust.

Real-Time Fraud Intelligence

Leverage advanced analytics, comprehensive reporting, and our Global Anti-Fraud Network to make faster, smarter decisions on the spot.

Testimonials

Real Success From Real Teams

Fraud.net’s flexibility has helped our AfterPay business grow by allowing us to meet our increasingly complex customer and country requirements. Their platform has enabled Arvato to increase our agility and significantly reduce fraud attacks.

Director Risk & Fraud, Arvato

FraudNet's combination of customized machine learning and flexible rules management has been transformative. We've achieved dramatic efficiency gains while maintaining robust fraud protection - a game-changer as we navigate evolving regulatory requirements.

Head of Financial Crime, Countingup

The great usability of Fraud.net is night and day when comparing it to our prior risk prevention platform. Reporting is also faster, more straightforward, and more impactful. With Fraud.net, we can easily visualize and share findings, providing our leadership with a clear understanding of the return-on-investment for our activities in real-time.

Fraud Manager, Global Financial Institution

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FAQs

What are chargebacks and why do they occur?

Chargebacks are transaction reversals initiated by the cardholder's bank, usually due to disputes over a credit card transaction. They occur for reasons such as unauthorized transactions, dissatisfaction with the product or service, or billing errors. Understanding the root cause of chargebacks is crucial for payment companies to implement effective reduction strategies and improve customer satisfaction.

How can payment companies effectively reduce chargebacks?

Payment companies can reduce chargebacks by implementing robust fraud detection systems, ensuring clear communication with customers, providing excellent customer service, and maintaining accurate transaction records. Additionally, using tools like AVS (Address Verification System) and CVV (Card Verification Value) checks, and regularly reviewing and updating their chargeback management processes can help in minimizing chargeback occurrences.

What role does customer service play in chargeback reduction?

Customer service plays a crucial role in chargeback reduction by addressing customer concerns promptly and effectively. By resolving issues before they escalate to chargebacks, providing clear communication regarding transaction details, and ensuring a seamless refund or return process, customer service teams can significantly reduce the likelihood of chargeback requests. Proactive engagement with customers helps build trust and can prevent disputes from escalating.

How do fraud prevention tools help in chargeback reduction?

Fraud prevention tools help in chargeback reduction by identifying and blocking potentially fraudulent transactions before they occur. These tools use machine learning algorithms and data analytics to detect unusual patterns or behaviors that may indicate fraud. By preventing fraudulent transactions, payment companies can significantly decrease the number of chargebacks related to unauthorized transactions, thus protecting both themselves and their customers.

What is a chargeback representment and how does it work?

A chargeback representment is a process where a merchant disputes a chargeback by providing evidence to the issuing bank to prove the transaction was valid. This may include transaction records, communication logs with the customer, or proof of delivery. If the evidence is compelling, the issuing bank may reverse the chargeback decision, returning the funds to the merchant. This process helps merchants recover lost revenue and maintain their reputation.

Why is it important to track chargeback metrics?

Tracking chargeback metrics is crucial for payment companies to understand the extent and causes of chargebacks. By analyzing patterns and trends in chargeback data, companies can identify areas for improvement in their fraud prevention strategies, customer service, and dispute management processes. Monitoring metrics like chargeback ratio, reason codes, and timeframes can help businesses develop targeted solutions to reduce chargebacks and enhance overall operational efficiency.