Balancing Fraud & Customer Experience for Payment Processors

Boost customer trust and reduce operational costs with seamless fraud detection that enhances transaction approval rates and adapts to threats.

Are Security Hurdles and False Positives Hurting Your Revenue and Trust?

Streamline security to boost approvals, reduce friction, and enhance trust, driving revenue and strengthening merchant relationships.

Excessive Security Friction

Multiple step-ups, captcha walls, or 3-DS challenges can slow checkout, driving shoppers away and cutting processors’ authorization revenue.

High False Positive Declines

Rigid rule sets mistakenly flag legitimate payments, depressing approval rates, increasing chargeback inquiries, and eroding merchant and cardholder trust.

Labor-Intensive Reviews

Analysts juggle siloed tools to clear queues of flagged transactions, inflating operating costs and delaying settlement for merchants.

Rapidly Evolving Fraud Tactics

Synthetic IDs, bot farms, and ATO schemes mutate quickly, forcing processors to update controls without degrading user experience.

FraudNet: Revolutionizing Fraud Prevention with Smart Solutions

Streamline transactions, boost approval rates, and maintain customer trust with FraudNet's cutting-edge fraud prevention.

Unified AI-Native Fraud Engine

Scores transactions in milliseconds, minimizing friction and analyst touch.

Dynamic Risk-Based Authentication

Adjusts authentication depth using live risk signals, preserving checkout speed.

Self-Learning Model Optimization

Models retrain daily on global intel, outpacing emerging fraud vectors.

Transparent Customer Communication

Clear alerts and education build trust, reducing disputes and churn.

Key Capabilities For Payment Processors

AI-Native Real-Time Detection

Experience lightning-fast fraud prevention with FraudNet, which evaluates transactions in under 300 milliseconds. This efficiency blocks potential fraud before authorization, while allowing legitimate customers to breeze through checkout without delays, enhancing your approval rates and customer satisfaction.

Adaptive False-Positive Reduction

Our self-optimizing models leverage your portfolio and global data to slash false-positive declines by up to 70%. This significant reduction not only boosts your approval rates but also enhances customer satisfaction and loyalty, directly impacting your bottom line.

Unified Workflow & Reporting

Streamline your operations with a single console that integrates case management, analytics, and audit trails. This unified approach reduces manual review time, enhances efficiency, and provides your team with immediate regulatory insights, empowering you to optimize fraud prevention and compliance effortlessly.
Impact & Results

Delivering Results that Matter

We don’t just promise better fraud control—we deliver tangible improvements that protect your business.

97%

Fewer False Positives

Approve more valid transactions confidently.

88%

Fraud Reduction

Experience double-digit reductions in fraud-related chargebacks

60%

Cost Savings

Save time and resources while securing your revenue.

Why FraudNet

Future-Proof Your Fraud & Risk Program

With an integrated platform designed for precision, agility, and impactful results, enabling your team to make smarter decisions, improve operational efficiency, and fuel your business growth.

Customizable & Scalable

No-code rules engine, flexible dashboards, and tailor-made machine learning models that are designed to adapt seamlessly and scale alongside your business.

End-to-End Platform

Unify fraud detection, compliance, and risk management into one powerful solution, saving valuable time and streamlining your operations.

AI Precision You Can Rely On

Reduce false positives, detect and prevent more fraud, and mitigate risk with highly accurate, real-time risk scoring and anomaly detection you can trust.

Real-Time Fraud Intelligence

Leverage advanced analytics, comprehensive reporting, and our Global Anti-Fraud Network to make faster, smarter decisions on the spot.

Testimonials

Real Success From Real Teams

Fraud.net’s flexibility has helped our AfterPay business grow by allowing us to meet our increasingly complex customer and country requirements. Their platform has enabled Arvato to increase our agility and significantly reduce fraud attacks.

Director Risk & Fraud, Arvato

FraudNet's combination of customized machine learning and flexible rules management has been transformative. We've achieved dramatic efficiency gains while maintaining robust fraud protection - a game-changer as we navigate evolving regulatory requirements.

Head of Financial Crime, Countingup

The great usability of Fraud.net is night and day when comparing it to our prior risk prevention platform. Reporting is also faster, more straightforward, and more impactful. With Fraud.net, we can easily visualize and share findings, providing our leadership with a clear understanding of the return-on-investment for our activities in real-time.

Fraud Manager, Global Financial Institution

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FAQs

What types of payment fraud can detection software identify?

Detection software can identify various types of payment fraud, including credit card fraud, account takeover, phishing attacks, identity theft, and transaction laundering. These systems use sophisticated algorithms to analyze transaction patterns and detect anomalies that may indicate fraudulent activity. By continuously monitoring and updating their databases, these tools can effectively identify and prevent potential threats, thus safeguarding both merchants and customers from financial loss.

How does fraud detection impact the customer experience?

Fraud detection can significantly impact the customer experience by preventing unauthorized transactions and protecting personal information. However, overly stringent fraud prevention measures may lead to false positives, resulting in legitimate transactions being declined. This can frustrate customers and lead to a loss of trust. Balancing security with user experience is crucial, ensuring that customers feel safe while also enjoying smooth and hassle-free transactions.

What steps should customers take if they suspect fraud on their account?

If customers suspect fraud on their account, they should immediately contact their payment processor or financial institution to report the suspicious activity. It's important to monitor account statements regularly for unauthorized transactions. Customers should also change their passwords and enable additional security measures, such as two-factor authentication. By acting quickly, customers can minimize potential damage and work with their provider to resolve the issue efficiently.

How do payment processors handle customer complaints regarding fraud?

Payment processors typically have dedicated teams to handle customer complaints regarding fraud. They initiate investigations to verify claims, temporarily block affected accounts to prevent further unauthorized transactions, and work closely with customers to resolve issues. Customers are often required to provide supporting documentation. By maintaining open communication and offering guidance throughout the resolution process, payment processors aim to restore customer confidence and ensure a satisfactory experience.

What are common indicators of payment processor fraud that customers should be aware of?

Common indicators of payment processor fraud include unexpected charges on accounts, sudden declines of legitimate transactions, notifications of account changes not initiated by the customer, and phishing emails or messages asking for personal information. Customers should also be wary of merchant names they do not recognize and any unusual account activity. Awareness and vigilance are key in identifying and addressing potential fraud early on.

How can payment processors improve customer trust in their fraud prevention measures?

Payment processors can improve customer trust by transparently communicating their fraud prevention strategies and reassuring customers of their commitment to security. Providing regular updates on security enhancements and offering educational resources on fraud prevention can empower customers. Additionally, ensuring a seamless experience when addressing fraud-related issues and implementing user-friendly security features, such as biometric authentication, can further enhance trust and foster long-term customer relationships.